The Samanage interface suffers just a little from endeavoring to cram a great number of attributes and solutions into what is essentially one World wide web interface. Everything is held in sections that make barely enough sense being practical but it absolutely was frequently hard to come across certain attributes Once i wanted them.
Nevertheless, he also supplies in-depth evaluations on a wide range of application answers to assist firms discover ideal choices for them. As a result of his do the job, he aims to help businesses establish a more tech-ahead approach to their functions and triumph over their SaaS-related troubles.
This delivers firms much agility to scale their support infrastructure as small business expands or contracts. The vendor delivers a quotation determined by the number of help brokers and asset products. No matter if you have five or five hundred brokers, your pricing prepare is usually personalized to match your IT operational scale.
You should not assume to generally be intensely customizing how Samanage seems either. There isn't any clear solutions to alter the support's colours or logos to far more correctly mirror your individual business enterprise.
Inside of a make any difference of weeks, we were being able to streamline our support requests and shipping flows by supplying Every person–the massive manager to assistance agents to rank and file across departments–larger visibility of their requests. Likewise, an agent can speedily raise a ticket by simply clicking the “+” button around the interface.
SolarWinds ideas to accumulate Samanage for a purchase price of $350 million in income or close to $329 million Internet of cash obtained. SolarWinds options to fund the transaction principally with its current income stability.
There is also a little something Samanage calls "possibility detection." This is not a security Resource continuously looking for code holes or digital invaders, even so. Instead, it's according to the data Samanage gathers being a helpdesk and asset administration Device where it uses that information and facts to keep track of most effective methods, expiring licenses, and comparable details that might compromise your IT Firm from the money or deal viewpoint.
Lastly, Gordon has shared his views about the importance of insights and visibility in a complete ITIL-Prepared support desk and asset management Resolution. “Consumers are observing past the basic principles of components and computer software problems, and through growing visibility and insights, are locating a larger sized part in the organization.
Samanage offers a free of charge check demo period, but it's only accessible for 14 days. Which is not just briefer than a lot of the Levels of competition's thirty day period-extended examination trial periods, It is also very difficult to expect a shopper of The type that Samanage wishes to catch the attention of to even be capable to examination all its use cases in such a short time.
Elevating a completely new incident opens a blank incident Using the requester's identify routinely populated. Blank fields being crammed in contain a classification and subcategory. This can be the only help desk software package I examined that makes provisions for subcategories.
The agent can see all ongoing, pending, and settled incidents in the key check out. It may be completely configured to immediately present info that matters: thanks dates, sender, receiver… so there’s no should click on Every incident when prioritizing.
As for stories, Samanage delivers many possibilities which include valuable reports showing statistics on incidents in addition to stock studies and deal studies. The opportunity to develop customized experiences can be involved, which can be a boon if you've taken time to produce tailor made fields and workflows.
This is the whole-showcased system that even has its individual pricing structure summed up as $0.sixty for each asset each month. Samanage has extends this to include equally hardware and program asset administration with license compliance capabilities.
When the agent has extra a title and an outline, all of that is remaining to complete is assign the ticket on the relevant particular person by way of the look for box and add any applicable priorities and owing dates. When that may be complete, press the Create Incident to return back to the most crucial more info Incidents watch.